Player support
Stuck, spotted a bug, or have an idea? Choose your game and tell us what’s on your mind.
Start with the common questions below for guidance on offline access, saved progress and data requests. Features and storage methods differ between titles, so your game’s own listing and privacy policy provide the most relevant details. For a technical problem, include the game version, device model and the steps that led to the issue so we can understand what happened.
Tell us the game name, your device model, Android version, and what happened. Include the steps that led to the issue and any error message. Please never send passwords, access tokens, or recovery secrets.
Offline support varies by game. Online rooms, leaderboards, ads, and cloud syncing need a connection. Check the game’s details and privacy policy for information about its features.
This depends on the game and how your progress is stored. Uninstalling or clearing storage can remove local progress and guest credentials. Contact us before doing this if you need help keeping your progress.
General questions and feedback are welcome, too.
Open the privacy policy for your game and follow its deletion instructions. You can also contact us with the game name and your guest ID or nickname. We may need to verify ownership before processing the request.